Safe and predictable travel

We know that despite the best-made plans, holiday plans sometimes need to be changed. In order to save you unnecessary hassle we adapted our cancellation policy as follows:

• Cancellations are free of charge up to 14 days before arrival.
• Cancellations up to 7 days before arrival will incur a charge of 70 % of the booking amount.
• Cancellations up to 1 day prior to arrival will incur a charge of 90 % of the booking amount.

Cancellations and changes of your booking are free of charge up to the day of arrival under the following conditions:

• In case your country of origin is being classified as a risk area and quarantine regulations strictly deny an arrival
• If Austria/Tyrol/Serfaus-Fiss-Ladis region is classified either as a risk area or a virus (variant) area associated with quarantine obligations on the return journey
• Border closures
• Official closure of mountain railways and infrastructure facilities

We recommend purchasing an affordable Hotel Cancellation Plus Insurance from our partner, Europäische Reiseversicherung AG, here.

Note: The right of withdrawal as per EU directive on consumer rights and applicable national implementation rights is replaced by the present cancellation policy.

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

Here you can take out the insurance easily, quickly and online:

• travel cancellation insurance
• all informations about the insurance

Further information:

• Up-to-date information from Serfaus-Fiss-Ladis
• Information Tyrol

Winter 2022/23
For the winter season 2022/23, the cancellation conditions of the General Terms and Conditions for the Hotel Industry in Austria currently apply to all our bookings.

• General terms of the hotel industry