We know that despite the best-made plans, holiday plans sometimes need to be changed. In order to save you unnecessary hassle we adapted our cancellation policy as follows:
Cancellations and changes of your booking are free of charge up to the day of arrival under the following conditions:
We recommend purchasing an affordable Hotel Cancellation Plus Insurance from our partner, Europäische Reiseversicherung AG, here.
Note: The right of withdrawal as per EU directive on consumer rights and applicable national implementation rights is replaced by the present cancellation policy.
Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).
Here you can take out the insurance easily, quickly and online:
For the winter season 2022/23, the cancellation conditions of the General Terms and Conditions for the Hotel Industry in Austria currently apply to all our bookings.