We wish you a pleasant and relaxing stay. This information should help you to find your way around right from the start. Of course, you are welcome to contact us at any time +43 5476 6219 or via the inquiry form.

To avoid longer waiting times on the day of departure, you can pay your bill the day before. We accept cash & card payments as well as online transfers.

The general terms and conditions of the Austrian Hotel Regulations apply. Here you will find the general terms and conditions.

We will inform you in writing by e-mail about the amount and due date of the deposit when you make a fixed reservation. As a rule, this amounts to approx. 30 % of the booking total.

  • Kitchenette with dishwasher
  • Oven in flats 101 - 403 and in flat Serfaus
  • Fridge with freezer compartment
  • toaster
  • Electric kettle
  • Filter coffee machine
  • Crockery and cutlery
  • Glasses and carafes
  • Cleaning supplies (dishcloths and tea towels)
  • Washing-up liquid and rubbish bags

We are happy to welcome children. We will gladly provide you with a cot and a high chair. On request, we will be happy to inform you in which flats cots are available.

Make yourself at home with us. Please understand that our rooms and flats are ready for occupancy from 16:00. Should your accommodation unit be ready earlier, we will be happy to inform you.

For arrivals after 7:00 p.m., please let us know in advance. Phone: +43 5476 6219

We kindly ask you to vacate your room or flat by 10:00 a.m. on departure day. If you are still in Serfaus on the day of departure, we will be happy to store your luggage and offer you a change of clothes. Simply contact our reception team.

If you are leaving before breakfast, you are welcome to order a packed lunch.

In the underground car park, we offer facilities for charging your electric vehicle. The card to activate the charging process is available at reception.

There is no final cleaning charge for the rooms.

Our flat prices do not include final cleaning. Depending on the size of the flat, final cleaning costs vary between € 120.00 and € 140.00.

In Serfaus, there is a general driving ban for cars in the entire village area. Of course, you can always leave the village in your car. However, it is not permitted to drive to the cable car by car. An underground aerial cable car runs free of charge at regular intervals. The nearest boarding point is at the "church".

The underground train runs all day from the "Station Parkplatz" to the terminus "Seilbahn" at approx. 10-minute intervals.

From 07:30 to 09:30 a.m. our rich breakfast buffet is ready for you. The breakfast buffet is included in the room rate. In the flats, breakfast can be booked for an additional charge.

Breakfast buffet, prices for our flat guests:

  • 0 - 5 years: free of charge
  • 6 - 14 years: € 9,00 per person & day
  • from 15 years / adults: € 18,00 per person & day

Pets are welcome in selected rooms or flats. Out of consideration for other guests, we regret that pets are not allowed in the wellness area, breakfast room, or bistro. Thank you for your understanding.

The following children's reductions apply in the parents' room or with 2 full-paying adults:

  • 0 - 2 years: free of charge
  • 2 - 5 years: 70 % reduction
  • 6 - 12 years: 50 % reduction
  • from 12 years: 30 % reduction

There are no child discounts in the apartments. The apartment price is calculated for standard occupancy, regardless of age. Additional persons are possible on request and with a surcharge according to availability.

For stays of up to 4 days, we charge a 10% short stay surcharge.

Prices are per room & day including breakfast buffet. The visitor's tax of € 2,60 per person & day (from 16 years) is charged separately.

Prices are for standard occupancy per apartment & day excluding final cleaning. The visitor's tax of € 2,60 per person & per day (from 16 years) will be charged separately on-site. Our rich breakfast buffet can be booked on request for an extra charge.

Changes and errors excepted.

We recommend that you take out private travel cancellation insurance after making your reservation. You can take out travel cancellation insurance through our partner Europäische Reiseversicherung.

Summer 2022
We know that despite the best-made plans, holiday plans sometimes need to be changed. In order to save you unnecessary hassle we adapted our cancellation policy as follows:

  • Cancellations are free of charge up to 14 days before arrival.
  • Cancellations up to 7 days before arrival will incur a charge of 70 % of the booking amount.
  • Cancellations up to 1 day prior to arrival will incur a charge of 90 % of the booking amount.

Detailed information can be found here.

Winter 2022/23
We are confident that Covid-19 will be back to normal in winter 2022/23. Should this not be the case, our cancellation conditions will be adapted to the circumstances. But until then, the cancellation conditions according to the Austrian hotel regulations are valid.

  • up to 3 months: no cancellation fees
  • 3 months to 1 month: 40%
  • 1 month to 1 week: 70%
  • In the last week: 90%

Here you will find our complete terms and conditions.

We make every effort to fulfill your room request as far as possible. Please understand that we cannot guarantee rooms or floors.

  • Reception from 08:00 a.m. to 06:00 p.m.
  • Breakfast from 07:30 a.m. to 09:30 a.m.
  • Wellness area from 10:00 p.m. to 08:00 p.m.
  • alpina&move from 07:00 a.m. to 08:00 p.m.
  • Bistro until 08:00 p.m., followed by Honesty Bar (self-service). Snacks for the small appetite are available until 07:30 p.m.