Any questions about your vacation with us? We have the answers!

Frequently asked questions

Our reception desk is opened daily from 08:00 a.m. - 06:00 p.m.

Opening hours

Check-in - from 04:00 p.m.
Check-out - until 10:00 a.m.

Breakfast - 07:30 a.m. - 10:00 a.m.
Bistro - 08:00 a.m. - 08:00 p.m.
from 03:00 p.m. snack menu
Selfservice - from 08:00 p.m.

Pool - 04:00 p.m. - 08:00 p.m. -
Summer opening hours vary and depend on the weather
Spa - 04:00 p.m. - 08:00 p.m.
Fitness - 07:00 a.m. - 08:00 p.m.

Dr. med. Adi Köhle ☎️ +43 5476 53000
📍 Serfaus - Dorfbahnstraße 79

Dr. Robert Stefan ☎️ +43 5476 60660
📍 Fiss - Fisserstraße 1

Dr. Klaudia Stengg ☎️ +43 5476 6090
📍 Fiss - Fisserstraße 27/29

Drogerie Stecher ☎️ +43 5476 6386
📍 Serfaus - Dorfbahnstraße 41

🚒 Fire department - 122
🚓 Police - 133
🚑 Rescue - 144

We are happy to replace soiled linen such as hand, spa and kitchen towels as well as bed linen. Please provide them in front of your apartment door by 11:00 a.m. and put them in the numbered basket

Clothing can be washed and dried in our lockable laundry room in the basement for an additional charge.

Yes, thanks to the mountainous sources we have the best quality for water. You must dry!

We have paid particular attention to accessibility in the new building. All apartments are easily accessible by elevator. In the main building, the elevator stops on the mezzanine floor - there are always a few stairs to take. The "Bifang" and "Komperdell" apartments cannot be reached by elevator.

Our heated ski boot room and ski depot are located in the basement - right by the entrance.

Yes, you will find the bike room in the basement of the new building, right next to the underground parking garage. Our bike washing area is located outside (parking lot in front of the main building).

Arrival & Departure

Yes, sufficient parking spaces are available directly at the alpina&more APARTMENTS | ZIMMER.

A free outdoor parking space directly in front of the house is included in the following categories: All double rooms and all apartments in our main building (Apartment "Bifang", Apartment "Sattelkopf", Apartment "Plansegg", Apartment "Komperdell", Apartment "Süd 1", Apartment "Süd 2", Apartment "Alpina" and Apartment "Serfaus"). Depending on availability, an underground parking space can be booked for a surcharge of € 7.00 per day.

A free parking space in the hotel's own underground garage is included in the following apartment categories: All apartments in the new building (apartment "101/102", apartment "102/202", apartment "103/203", apartment "104/204", apartment "105/205", apartment "301/401", apartment "302/402", apartment "303/403").

If all parking spaces directly in front of the house and in the underground car park are occupied, there is a large parking lot 50 meters from the house with additional free parking.

No, we do not have our own hotel shuttle. We are happy to organize a transfer from the airport or train station to our alpina&more APARTMENTS | ROOMS. Our reception team will be happy to organize a cab for you.

Yes, we offer a luggage storage facility.

Yes, if you arrive after 06:00 p.m., please inform us by telephone or by e-mail. We will then be happy to make all further arrangements with you.

Ski passes can be bought at the reception desk.

We have three charging stations for your electric car (underground car park/car park). Please contact our reception-team if you would like to charge your car. You will receive charging cable and a card, to monitor the costs. The final amount will be charged by departure.

Yes, we will be happy to issue you with the SUPER.SOMMER.CARD. on arrival. The SUPER.SOMMER.CARD. is included with us and is valid for the entire day of arrival and departure.

Apartments & Rooms

All apartments are equipped with a filter coffee machine. Filters are available. All you need to do is bring your own coffee. Alternatively, you can also get coffee specialties such as cappuccino, latte macchiato, etc. in our bistro and take them to your apartment.

  • Kitchenette with dishwasher
  • Oven in the following apartments: Apartment "101/102", Apartment "102/202", Apartment "103/203", Apartment "104/204", Apartment "105/205", Apartment "301/401", Apartment "302/402", Apartment "303/403", Apartment "Komperdell" and Apartment "Serfaus"
  • Fridge with freezer compartment
  • toaster
  • electric kettle
  • Filter coffee machine / filters are available
  • Crockery and cutlery
  • Pots and pans
  • Kitchen utensils (cooking spoons, ... )
  • Glasses and carafes
  • Salt, pepper and sugar
  • Cleaning supplies (dishcloths and tea towels)
  • Washing-up liquid and bin liners

Every bathroom includes a hairdryer as well as shower gel and hair shampoo.

All apartments are equipped with towels, bath towels and tea towels.

Yes, we are happy to provide a crib and/or high chair in the apartment or room. In selected apartments, pull-out sofas are available for extra persons. Please contact our reservations team about this.

Every room and apartment is equipped with a safe.

Unfortunately we don't offer a cleaning service during your stay.


Yes, a wellness bag with a cozy bathrobe and bath towels is available for you in your room or apartment. We also have children's bathrobes (two different sizes). Used bath towels will be changed and just put your basket outside the apartment door before 11:00 a.m.

We have our own sauna especially for children and families - with textile clothing. Just let us know at reception and we will be happy to switch on the sauna for you.


Our extensive breakfast buffet can be booked by apartment guests for an additional charge. Also by the day. Please register at reception the day before.

The costs for the breakfast buffet:

  • 0 - 5 years: free of charge
  • 6 - 14 years: € 10.00 per person and day
  • from 15 years / adults: € 20.00 per person and day

Yes, please let us know your intolerances before you start your vacation so that we can offer you appropriate alternatives at the breakfast buffet.You are also welcome to let us know your favorite products.

There are two supermarkets in Serfaus.The "MPREIS" supermarket is located at Dorfbahnstraße 50 opposite the Serfauser Stadl - approx. 350 meters from our alpina&more APARTMENTS | ZIMMER - and is very easy to reach on foot. The supermarket "Billa" is located at Untere Dorfstraße 27 - also approx. 350 meters from our alpina&more APARTMENTS | ZIMMER - and is also within walking distance.

Directly opposite our alpina&more APARTMENTS | ZIMMER is the "Althaler" bakery.


Bringing your furry friend? We welcome well-behaved dogs in designated pet-friendly apartments. Double rooms and some carpeted apartments are not suitable for pets. Just let us know when booking if you'll be traveling with your pup, and we'll find the perfect pet-accommodating space for your stay! All costs will be statet separately.

  • Dogs must be well behaved and kept on a lead in the public areas of the hotel.
  • For reasons of hygiene, animals are not permitted in the following areas: the wellness area, breakfast room and bistro.

Your question was not included? Our reception team will be happy to help you with answers. Contact us by phone at +43 5476 6219 or by e-mail at [email protected].

Yes, you heard right!

NEW NEW NEW - Our fixed price weeks in August & September 2024. All flats at a FIXED PRICE. It pays to be quick now.